Last updated: April 2026

At TeenStylo, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

📦 Order Processing

• Orders are processed within 1–3 business days
• Orders are not processed on weekends or public holidays
• Once your order has been shipped, you will receive a confirmation email with tracking details

🌍 Shipping Destinations

We currently ship to:

• Australia
• International locations (rest of the world)

🚚 Shipping Options & Delivery Times

We offer the following shipping methods:

Standard Shipping

• Delivery Time: 7–15 business days
• Cost: $4.99 for orders under $50

Free Shipping

• Delivery Time: 7–15 business days
• Cost: Free for orders over $50

Express Shipping

• Delivery Time: 4–8 business days
• Cost: $20.00
• Available for eligible orders

⏱️ Delivery Notes

• Delivery times are estimates only and may vary depending on location
• Remote areas may experience longer delivery times
• Delays may occur due to factors such as customs processing, carrier delays, or high demand periods

If your order is delayed, please contact us — we will assist you in resolving the issue.

📍 Shipping Address

Customers are responsible for providing accurate shipping details at checkout.

• Incorrect or incomplete addresses may result in delays or failed delivery
• If you notice an error in your shipping details, please contact us as soon as possible

📬 Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email
• Tracking updates may take 1–2 business days to appear

🛃 Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. Customs duties, import taxes, and any related fees are the sole responsibility of the customer and are not included in the product price or shipping cost.

• These charges are determined by your local authorities
• TeenStylo does not control or collect these fees

🚛 Shipping Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors outside our control.

We will always do our best to support you and help resolve any delivery issues.

📞 Contact Us

If you have any questions regarding shipping, please contact us:

📧 support@teenstylo.com
📞 +61 494 639 799

🕐 Mon–Fri: 9:00 AM – 6:00 PM AEST
Sat: 10:00 AM – 4:00 PM AEST

🧾 Business Information

Business Name: TeenStylo
Australian Business Number (ABN): 38 761 750 780
Email: support@teenstylo.com
Address: East Maitland, NSW 2323, Australia

At TeenStylo, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

✅ 30-Day Hassle-Free Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, with tags, and in its original packaging
• The item must not be damaged after delivery
• A receipt or proof of purchase is required

🚚 Return Shipping

We offer free return shipping on all eligible returns.
There are no return shipping charges for customers.

💰 Fees

• No restocking fees
• No hidden charges or deductions

🔄 How to Start a Return

To initiate a return, please contact us at:
📧 support@teenstylo.com

If your return is approved, we will provide:

• Return instructions
• The correct return address

Please note: returns sent without prior approval may not be accepted.

❗ Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

• Personal care items (for hygiene reasons)
• Custom or personalised products
• Gift cards

🔁 Exchanges

The fastest way to get the item you want is to return your original item and place a new order once your return is approved.

🇪🇺 European Union Customers

If your order is delivered within the European Union, you may cancel or return it within 14 days of delivery without providing a reason, in accordance with applicable laws.

We also offer an extended return period of up to 30 days.

💰 Refunds

Once your return is received and inspected:

• We will notify you of the approval status
• If approved, your refund will be issued to your original payment method within 5–10 business days

Please note:

• Your bank or card provider may take additional time to process the refund
• If more than 15 business days have passed since approval, please contact us

🧾 Business Information

Business Name: TeenStylo
Email: support@teenstylo.com
Address: East Maitland, NSW 2323, Australia

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for your convenience.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

We ship to most countries worldwide, making it easy for you to shop with us no matter where you are.

Free Standard Shipping
Enjoy free standard worldwide shipping on all orders, with no minimum purchase required.

Express Shipping Option
For faster delivery, we offer Express Shipping for a flat rate of $20 USD.

Need Assistance?
If you have any questions about your shipment, delivery options, or tracking, our support team is here to help.

You can reach us via live chat on our website or email us at support@teenstylo.com.